This course covers the actions and procedures required for effective management of risk, time, quality and compensation events for works and services delivered using the NEC3 Term Service Contract. The course includes practical scenarios with solutions on how best to manage the contract to achieve successful outcomes.

Format and programme
Virtual classroom: one day or as 5 separate modules each lasting 90 minutes.
Face to Face classroom: one day

Course skill level

Who is the training for?
The training is suitable for anyone using, or planning to use, the TSC3. The training will be of value to those who have limited experience with the TSC as well as those who are more experienced and are seeking to improve their skills. Those that will benefit from the training include:

  • Employers
  • NEC Service Managers
  • Contractors
  • Subcontractors
  • Operation and maintenance teams
  • Cost managers
  • Commercial Managers
  • Planners

What will you learn?
The training will enable those involved in managing the TSC to improve their understanding of its key obligations and procedures. Participants will learn how to become more effective in their use and application of the contract and gain confidence in performing their role as Employer, Contractor and Service Manager.

Main topics covered

  • Structure and content of the TSC
  • Key responsibilities of the Employer, Contractor and Service Manager
  • Service start up and initial duties
  • Service period
  • Communications
  • Managing changes to the Service Information
  • Managing risk with early warnings
  • Subcontractors
  • Change to key persons
  • Working with other contractors
  • Managing and revising the Accepted Plan
  • Preparing and issuing Task Orders
  • Managing the Task Order programme
  • Instructing ad-hoc work
  • Managing quality and correcting Defects
  • Assessing the amount due for payment
  • Forecasting and reporting
  • Managing change with compensation events
  • Dispute Resolution

CPD Points
6 hours

If you would like to talk to us about this course please phone, email or get in touch via this website.